01Check the complete print path
We review the printer model, connection, drivers and the workstation sending the job. If only one computer is affected, its setup may need attention; if every user is affected, the shared connection or printer needs a different assessment. We test printing from the intended computer after approved changes.
02Match scanning to your workflow
Tell us whether staff need a scan saved locally, delivered to an approved folder or handled by the manufacturer's application. Available options depend on the device, account permissions and software support. We explain any access your administrator must provide and test the agreed destination with an authorized user.