Up to 5 work computers
Starter Business Care
$399/ month
- 1 hour of onsite labor
- 1 hour of remote labor
- Scheduled preventive checks
- Monthly service summary
Business computers · Workstations · Printers · Wi-Fi
Business IT support across Dallas–Fort Worth.
Get a technician at your office for computer, printer and connectivity problems. Mashfix supports businesses across DFW with scheduled onsite visits. Request one-time service or discuss monthly Business Care in a complimentary 15-minute consultation.
OFFICE CONNECTIVITYCompleted
One company file.QuickBooks Enterprise
3 existing PCs
2 new PCs connected
Recent work Onsite business IT
Two new PCs.
One connected office.
We connected two new workstations to an office’s existing QuickBooks Enterprise setup.
See the completed project All completed projects →Support built around your work
What does your business need?
Explore the right service, see what is covered and plan your next step with a local technician.
Office essentials
Onsite office IT support
A technician at your office, with a clear plan for the visit.
Office computer & workstation repair
Diagnosis and repair for the computers your team relies on.
Office Wi-Fi & connectivity support
Find why office devices drop offline or cannot connect.
Office printer & scanner support
Get shared printing and supported scanning working again.
Maintain & improve
Business computer maintenance
Scheduled checks and practical follow-through for your fleet.
Business computer upgrades
Choose compatible improvements for the work your team does.
New employee computer setup
Prepare the workstation before a new team member starts.
Office email & application support
Help with the computer side of your everyday work apps.
Repair & protect
Business backup & data recovery
Plan for important files—and choose a data-first recovery path.
Business malware removal
Assess affected workstations and the right cleanup path.
Mac support for business
Out-of-warranty Mac repair for your office team.
Hardware repair for IT providers
Local bench expertise alongside your existing IT service.
Onsite support in your part of DFW
Explore local office support across Dallas, Fort Worth and surrounding communities. Share your suite, affected users and the task your team needs restored so we can coordinate access and approved work.
Business Care pilot plans
A clear monthly allowance for your office.
For local teams that want scheduled maintenance and a familiar support contact. Introductory starting prices are confirmed after we review your equipment and service address.
Up to 12 work computers
Business Care
$899/ month
- 3 hours of onsite labor
- 3 hours of remote labor
- Scheduled preventive checks
- Monthly service summary
Up to 20 work computers
Business Care Plus
$1,499/ month
- 5 hours of onsite labor
- 5 hours of remote labor
- Scheduled preventive checks
- Monthly service summary
Preventive maintenance and documentation use the included labor hours. Unused hours expire monthly. Parts, licenses, backups, advanced repairs, deep cleaning, projects and extra labor are quoted separately. Applicable tax is additional. Visits, travel arrangements and support hours are confirmed in your written scope.
The pilot runs for three months, with a review before renewal. Support is scheduled during agreed business hours; response and resolution times depend on the issue and availability.
Use onsite support when the business environment is part of the problem.
Onsite service is useful when a printer, Wi-Fi connection, group of workstations or office setup must be tested where employees actually use it. It also works for planned maintenance, professional cleaning and compatible upgrades across several business computers.
Bench diagnostics are usually safer for intermittent power, motherboard, storage and thermal failures that require disassembly or extended testing. Data-sensitive failures are routed to the recovery path before risky repair attempts.
Describe the business impact
Share the address, affected users, equipment, symptoms, deadlines and any important-data requirement.
Confirm the support scope
Mashfix reviews whether onsite service, bench diagnostics or another specialist is the appropriate path.
Perform approved work
The technician troubleshoots, repairs, maintains or upgrades the equipment within the confirmed scope.
Document the next step
You receive important findings and recommendations for unresolved repair, maintenance or recovery work.
Tell us how many computers you use and who handles support today. We review the fit, recommend a plan or one-time service, and agree on the inventory, fees and schedule before starting. A guaranteed 24/7 response, fully managed help desk, cybersecurity monitoring or service-level agreement is not implied.
Request your 15-minute consultation →For IT companies and service providers
A local repair partner for the hardware work.
Discuss referrals for advanced diagnostics, motherboard repair, device failures and data recovery. Each case receives its own assessment, approval and quote.
We agree on who communicates with the end customer, how devices are transferred and how important data is handled before accepting referred work.
Discuss a hardware repair partnership →Designed for local offices
Real estate and property management offices, logistics teams and professional firms can request support for shared workstations, printers and routine computer maintenance.
Already have an IT provider? We can discuss a defined hardware repair role alongside your current provider. Complex server, security or regulated-system requirements need a separate assessment and appropriate specialist.
Information that helps us plan the visit correctly
Include the service address, number of affected users, computer or printer models, exact error messages, when the problem started and whether the failure affects the whole office or one workstation. Mention any previous repair attempts and files that must be protected.
For several computers, list the repeated symptom and whether each system can still start and connect. Clear intake details reduce avoidable back-and-forth before scheduling.
Local support across the core DFW service area
Mashfix reviews business support requests across Dallas, Fort Worth, Irving, Euless, Grand Prairie, Arlington and surrounding DFW communities. The address and requested work determine whether onsite service is appropriate and which service point should support the request.
Home customers have a separate onsite-service page so business and residential needs remain clear.
Business support intake
Tell us about your business.
Share your company, approximate computer count, current IT support and the help you need. Choose a plan to discuss, request one-time service or tell us about a hardware partnership.
The consultation is complimentary. This request does not start a subscription or approve repairs. Onsite visits and paid work are confirmed separately.
Business IT support questions
Answers before you schedule onsite service
Which business IT problems can Mashfix handle onsite?
Common onsite work includes PC and workstation troubleshooting, slow-computer diagnosis, SSD and memory upgrades, preventive maintenance, professional cleaning, malware removal, printer setup and basic Wi-Fi or local-connectivity troubleshooting. Mashfix reviews the equipment and symptoms before confirming the onsite scope.
Can Mashfix support several office computers during one visit?
Yes. Include the number and type of computers, printers and affected users in the request. Mashfix reviews the scope before scheduling so the likely tools, parts and service path can be planned.
Can you help when an office printer or Wi-Fi connection stops working?
Mashfix handles printer installation and troubleshooting plus basic workstation, shared-printer and Wi-Fi connectivity problems. More complex infrastructure or provider-side failures may require a different specialist; that boundary is explained after the initial review.
How do monthly Business Care plans work?
Starter Business Care starts at $399 per month for up to 5 computers, Business Care at $899 for up to 12, and Business Care Plus at $1,499 for up to 20. Each plan includes a defined onsite and remote labor allowance. We review your equipment, support needs and service address before confirming a written three-month pilot scope.
Does preventive maintenance use the included hours?
Yes. Monthly health checks, approved updates, documentation and troubleshooting use the included labor allowance. This is a capped maintenance and support plan. Unused hours expire at the end of each service month, and extra work requires an approved quote.
Are parts, backups and advanced repairs included?
Parts, software licenses, backup services, data recovery, motherboard repair, deep cleaning, projects and additional labor are quoted separately. Applicable tax and any agreed travel charges are stated in the proposal. No extra paid work starts without your approval.
Does submitting this form start a subscription?
No. The form requests a consultation. We confirm the device inventory, scope, fees, support schedule and remote-access arrangements in writing before any plan begins. Renewal is discussed at the end of the three-month pilot.
What happens if a computer cannot be repaired onsite?
Intermittent power, motherboard, storage and data-loss problems can require extended bench diagnostics or controlled data recovery. Mashfix explains the findings, device-routing plan and approval required before moving to that service path.
Is this a guaranteed 24/7 managed IT or cybersecurity service?
No 24/7 response time, fully managed help desk, cybersecurity monitoring or service-level agreement is promised on this page. Mashfix provides practical one-time onsite support and can discuss scheduled maintenance after reviewing the business need and equipment.
Find service from your part of DFW.
Choose your city for a repair destination and branch contacts, or request a scheduled home or business visit. Mashfix confirms onsite availability for your address and the work needed.